Our Customer Service desk is staffed with helpful and knowledgeable personnel to assist you with any aspect of our extensive product line. Customer Service hours are 9:00am to 5:00pm EST, Monday through Friday (excluding holidays). The Customer Service phone number is 973-300-9782 If you need to contact us outside of these hours, please use the contact form on the right side of this page. Please be sure to include any relevant contact information in the body of your message. A Customer Service Rep will get back to you as soon as possible.

Tracking numbers for FedEx and UPS shipments can be found in the "Order Summary" section of the "My Profile" page. Tracking numbers will appear on the page as soon as your order goes through our shippng system, but may not be available to the carrier's tracking system until the next day.


Orders shipped via the U.S Postal Service (USPS) cannot be tracked and therefore will not have a tracking number. We recommend UPS and Fedex be selected as your shipper if your order is time sensitive. The USPS has been known to take up to several weeks to get orders to customers and makes no assurances to the contrary.

With that in mind, WireCare cannot take any responsibility or honor any claims for any order shipped via USPS at the customer's request and not received by the customer. It is the customer's responsibility to file the appropriate claims and follow through regarding any order undelivered by the USPS.

If you have a defective item or if the wrong product was shipped to you please notify us immediately. We do our very best to insure the quality of the products we sell on WireCare are the very best in the industry. We have partnered with the top manufacturers and carry the most reliable brands.

Returns for quality reasons are taken very seriously and will be handled quickly. Contact us by phone at 973 300-9782 for a Return Material Authorization number, (RMA). Credit will not be issued for any returns without a RMA number.

If material has been ordered incorrectly we will do our very best to assist you.

However, all braided sleeving and heat shrink tubing orders for 25 feet or less will not be refunded.

Full spools of 25 feet and larger, and unused tools may be returned for credit.
See chart for restocking fees:

Elapsed Time	Returned items must be in their original packaging, in as-new condition, and must be accompanied by the original packing slip.	Restocking Fee
Up to 30 days		15%
31 - 90 days		20%
90 days to 6 months		25%
over 6 months		50%

We don't believe in making money in shipping and handling. We do our very best to calculate accurate shipping charges based on the actual weights and dimensions of the products that you select. We do however have charges for small orders which we call a handling charge.

Every order is important to us and we know that some customers would rather pay a little more to have exactly the amount of product they need. This "Small order service" is a valuable and affordable way to get just the right amount of material for that prototype, or that project that needs to be done by this weekend.

We also have an additional charge for orders shipped via the U.S. Post Office. These orders requires additional time due to the various manual processes involved with this shipping method and the lack of accountability these shippments have. We do recognise that for some customers the Post Office is the only option and in some cases the Post Office can save significant upfront shipping costs. For those reasons we feel that even with the extra charge, the extra work, and the added risk it may still be valuable to our customers and that is why we offer it.

Schedule of Handling Charges
Order Type	Handling Charge
Domestic orders under $20.00	$2.95
Domestic orders $20.00 and above	No Charge
International orders under $50.00	$10.95
International orders $50.00 and above	No Charge
ANY order shipped via USPS regardless of total	$9.99
Handling charges are applied to the subtotal of all material in your shopping cart.

Our prefered method of ordering is by the website. We have invested heavily in security and functionality so that your orders flow quickly through our system. We never store your credit information in the online system so you can be sure that your information will remain safe. Your credit card information is encrypted and transmitted directly through Verisign / Payflow, the most reputable credit card clearing merchant on the internet . They clear your card and and only repot the transaction authorization back to us, not the numbers. We feel strongly that your privacy and financial information is too important to be laying around in any form.

However, if you are having a problem with placing an online order, WireCare has Custome Service personnel standing by during our regular business hours to assist you with placing your order online.

For assistance with your order, please call Customer Service at 973 300-9782.

You can be confident in the security of any information you provide WireCare regarding your order. We never store any customer's credit card information on our servers. Your credit card information is simply passed through our system to our credit card processor via a Secure Socket Layer (SSL) using a 128-bit encryption technology algorithm. Our SSL is registerd with Verisign/Payflow, the most trusted electronic payment processor in the known universe.

Click the Verisign logo to see our current SSL Certificate

We are so confident in the security of our online processing system that if somehow your card is used fraudulently resulting from using it at our site, we will pay the charges for you. The credit card company limits your liability to $50 in most cases. That is the amount we would pay you.

To recover your forgotten password, go to our Password Recovery page. You will need the have the e-mail address that you used when you first registered.

If that doesn't work for you, contact a Customer Service Rep at 973 300-9782 during our regular business hours for assistance.

In most cases your product will be shipped directly to you from our warehouse in New Jersey.

We do not charge sales tax in the event that your billing and ship to address are located outside of the state of New Jersey.

Orders shipped to customers in New Jersey will be charged applicable sales tax.

International customers are responsible for any VAT or other tariffs. WireCare does not charge any VAT on international orders. Additionally, WireCare will not provide any "dummy invoices" to any international customer.