Policies


Payments

Credit cards

We accept All Major credit cards for purchases!You may use your company or personal Visa, MasterCard, Discover Card or American Express.

International Customers- We accept major credit cards from most countries. If you are placing an order of less than $1000 USD and the “ship to address” matches that on your credit card, then there should be no delays. Otherwise, for orders over $1000 USD we require the use of a wire transfer.

*Please Note: Orders will not be placed until payment is received

Online Transaction Security

You can be 100% confident in the security of any information you provide WireCare.com regarding your order. We never store any customer's credit card information on our servers. Your credit card information is simply passed through our system to our credit card processor via a Secure Socket Layer (SSL) using a 128-bit encryption technology algorithm. Our SSL is registered withComodo, one of the most trusted names in secure transactions over the internet.

Product Availability

WireCare.com will not be responsible for any delays in delivery which result from any circumstances beyond its control, including without limitation, supplier lead-time changes, product unavailability, carrier delays, delays due to fire, severe weather conditions, failure of power, labor problems, acts of war, terrorism, general insurrection, acts of God or acts of any government or agency. Any quotes, lead-times and shipping dates provided by WireCare.com are estimates only and are subject to change.

Purchase Orders & Accounts

Download Our Credit Application(PDF-Please open it with Adobe Acrobat Reader)

WireCare.com accepts Purchase Orders from our approved, USA-based customers. Our account terms are Net 30 days. To obtain an account please send the following information:

  1. Your Company's Dun & Bradstreet Number (D&B)
  2. 1 Bank and 3 Trade References
  3. Your Initial Purchase Order
*These conditions may be waived if customer has history with WireCare.com


Please fax this information to our Accounting Department at(973)-300-9048. Our Accounting Dept. will process your application upon receipt. It can take up to one week to process an application. Once we have made the decision, we will contact you and let you know the status of your account. If you need an order expedited, please let us know and we will assist you as best we can.

Once your company has been approved for credit you will be able to fax or email us Purchase Orders. Please fax them to(973)-300-9048or email them toinfo@wirecare.com.

**At this time we are unable to extend credit terms to our internationally based customers, however we do have other payment options available.

Alternative payment methods: major credit cards, check, money order, PayPal, Google Wallet or wire transfer.

Please feel free to give us a call at(973)300-9782 to speak with one of our Customer Care Consultants if you have any questions.

Wire Transfer

Please call or e-mail us for wire transfer information.

Sales Tax Information

  1. In most cases your product will be shipped directly to your from our warehouse in New Jersey
  2. We do not charge sales tax on our orders that ship to addresses located outside of the state of New Jersey.
  3. Orders shipped to customers in New Jersey will be charged applicable sales tax.
  4. International customers are responsible for any VAT or other tariffs. WireCare.com does not charge any VAT on international orders. Additionally, WireCare.com will not provide any "dummy invoices" to any international customer.
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Return Policy

If you have a defective item or if the wrong product was shipped to you please notify us immediately. We do our very best to insure the quality of the products we sell on WireCare. We have partnered with the top manufacturers and carry the best and most reliable brands in the industry.

Returns for quality reasons are taken very seriously and will be handled quickly. Contact us by phone at(973)300-9782 for a Return Material Authorization number, (RMA). Credit will not be issued for any returns without a RMA number.

If material has been ordered incorrectly we will do our very best to assist you.

However, all braided sleeving and heat shrink tubing orders for 25 feet or less will not be refunded.

Full spools of 25 feet and larger, and unused tools may be returned for credit. See chart for restocking fees:

Elapsed TimeRestocking Fee
Up to 30 days15%
31 - 90 days20%
90 days to 6 months25%
Over 6 months50%

*Returned items must be in their original packaging, in as-new condition, and must be accompanied by the original packing slip.

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Shipping with WireCare

Same Day Shipping Guarantee!
Orders Processed by 2:00 pm EST M-F Ship The SAME DAY!
In-stock items only, excluding holidays.

In stock items will ship in 24 to 48 hours. In most cases, however, if you place an order before 2:00pm ET and the requested item(s) are in stock, it will ship from our warehouse the same day. Whereas, if an item on your order needs to be drop-shipped from one of our suppliers, we’ll make sure that it ships out as quickly as possible, typically within 2 days. Please do not hesitate to call one of our Customer Care Consultants if you require special shipping options.

Shipping Methods

Ups logoFedex logoUsps logo

We work with multiple carriers to offer you different shipping options. UPS is our preferred carrier, but you may also choose FedEx or US Mail (US only). Expedited shipping options are also available for rush deliveries.




UPS

  1. Guaranteed delivery time.
  2. A signature may be required upon delivery (at the discretion of the UPS delivery driver and depending on your location). Packages cannot be rerouted or picked up from UPS.
  3. Choosing UPS Next Day Air applies to weekday deliveries only! If you require the UPS Next Day Air Saturday delivery please call Customer Service.

FedEx

  1. A signature may be required upon delivery (depending on your location and at the discretion of the FedEx delivery driver). Packages cannot be rerouted or picked up from FedEx.

US Postal Service (US only)

  1. USPS orders are not guaranteed to ship the same day the order is placed!
  2. USPS can ship packages to PO Boxes. Packages cannot be rerouted or picked up.
  3. Delivery times vary by destination, and is not guaranteed.
  4. Tracking of packages have some limitations

Shipping Fees

All Shipping costs are automatically calculated in your shopping cart, and are based on the size and weight of your items, their destination, and which shipping method you choose. These shipping rates are quoted directly from our shipping calculators. We do everything we can to keep your shipping costs as low as possible. WireCare.com does not make a profit from shipping. Please feel free to contact us at(973)300-9782, and one our Customer Care Consultants will be happy to review your order with you.

International Shipping

WireCare.com ships product all over the world via both UPS and FedEx. Please keep in mind that when you place an international order, you are responsible for all applicable duty and taxes.

If your order requires any special paperwork please email us at info@wirecare.com or contact us by phone at (973)300-9782 . Also in the event that the product you have ordered is out of stock at the time the order was placed, you will be notified by email the estimated date that your order can ship complete.

Confirmation & Tracking

Confirmation e-mails are sent immediately after your package is shipped, complete with estimated delivery date and tracking information (trackable shipping methods only). First Class, Priority and Express Mail have delivery confirmation.

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Disclaimer

The information contained in this website is for general information purposes only. The information is provided by WireCare.com and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you may be able to link to other websites which are not under the control ofWireCare.com. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, WireCare.com takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.


Prices, specifications, and images are subject to change without notice. Not responsible for typographical or illustrative errors.

Promotional Code & Free Shipping Disclaimer

AllWireCare.compromotional and Free Shipping codes are subject to the following rules and restrictions:

  1. Free Shipping codes apply to domestic orders only.
  2. Promotions excludes some products including but not limited to: Cable Ramps and drop shipped products.
  3. Wirecare.comdoes not guarantee the validity of shipping or promotional codes provided by other parties.
  4. AllWirecare.comShipping and Promotional codes expire. Please contact a representative with any questions regarding your promotional code.

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