Policies


By Using the services of WireCare.com, you agree to the following conditions:

Privacy

When creating an account on WireCare.com, you agree that you understand and consent to the conditions and usage of your private information, as detailed in our Privacy Policy.

Electronic Communications

When signing up for an account on WireCare.com, you agree to receive emails and other communications about the status of your order, updates to your account, payment information, and other vital topics related to completing your purchase or fulfilling your requests.

Copyright, Trademarks, Patents, Intellectual Property

All content on WireCare.com is Copyright and Trademark their respective owners and creators, in accordance to the law. By using WireCare.com, you agree to respect those various intellectual properties.

Payments, Returns, and Shipping

When purchasing items on WireCare.com, you agree that you understand and will follow our Payment Policies, Return Policies, and Shipping Policies

General Disclaimer

The information contained in this website is for general information purposes only. The information is provided by WireCare.com and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you may be able to link to other websites which are not under the control of WireCare.com. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, WireCare.com takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Prices, specifications, and images are subject to change without notice. Not responsible for typographical or illustrative errors.


WireCare Inc. reserves the right to amend these terms and conditions at any time.


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Privacy Statement

WireCare.com is committed to protecting and respecting your privacy. This Privacy Statement sets out our privacy policy and explains what we do with the personal information that we collect from our users. Please read the following to understand our views and practices regarding personal information, and how they pertain to you as you use our various features and services. If we make any substantive changes to this policy, we'll announce it on our sites.

By using the services of WireCare.com, you agree that you have read this Privacy Statement in accordance with our Terms and Conditions

This Privacy Statement answers the following questions:

What Information Does WireCare.com Gather About You?

Personal Information

When you place an order with WireCare.com, we need to know your name, email, shipping and billing addresses, telephone number, credit card number, and credit card expiration date. This allows us to process and fulfill your order and to notify you of your order status. We will also use your information to contact you regarding your order should the need arise. All of this information is encrypted, using Secure Socket Layers (SSL) technology.

IP Addresses

WireCare.com collects IP addresses for the purposes of ensuring system and account security, as well as for historical website usage metrics.

Email Address

If you sign up for our news or marketing mailing list, we will require your email so we can inform you about our various products and services, or other products and services we feel may interest you.

Viewing Data

WireCare.com records information about the pages and products you visit and add to your cart in order to help us understand how to improve your shopping experience.

What Does WireCare.com Do With Your Data?

Marketing Communication

WireCare.com will send marketing information to your provided email address if you have consented to receiving these emails from us. Only WireCare.com and it's marketing partners (working on our behalf under confidentiality agreements) will send you these emails.

Cookies

Required for shopping on WireCare.com is a browser feature known as a "cookie." Cookies contain bits of information that Web sites transfer to your computer's hard drive for record keeping purposes. Cookies can make the Web more useful by storing information about your preferences on a particular site such as ours. Although we may assign your browser a cookie, it doesn't tell us who you are. Only you can do that. Cookies are used on WireCare.com in two main ways:

  • We use cookies to automatically access your previously stored account information when you log in to our site in order to deliver a better and more personalized service.
  • Cookies are used to estimate our audience size and usage patterns. Each browser accessing WireCare.com is given a unique cookie, which is then used to determine usage patterns, and to help in targeting content and ads based on user interests.

Most browsers are set up to accept cookies, but you can configure your browser to refuse cookies or to notify you when you've received one. If you reject cookies, though, you will be unable to continue with your online purchasing experience on WireCare.com.

Account Information And Updates

When signing up for an account on WireCare.com, we will use your email address to inform you of updates and other important information related to your account and finalized orders.

Site Security and Improvement

WireCare.com records and temporarily keeps a limited amount of personal data, such as IP addresses, for the purposes of detecting and preventing fraud, ensuring the security of user accounts, improving overall site security, and for studying how people use our site to design future improvements.

Third Party Partners

We may employ and work with contractors and companies that help with our operations and website. Some or all of these partners may access our databases of user information. These partners are subject to confidentiality agreements that restrict their use and disclosure of all information they obtain through their relationship with Wirecare.com. The information accessed by these entities will only be used to the extent and for the purposes mentioned in this policy.

How Secure Is Your Data?

Will WireCare.com Disclose Any of Your Personal Information?

WireCare.com will disclose your personal information only to the extent necessary to fulfill your order and charge your credit card. We use a credit card processing company to verify your card number and process the transaction.

Except as described in this Privacy Statement, or to comply with applicable laws or valid legal process, or to protect the rights or property of WireCare.com, we will not disclose any personal identifiable information about our customers.

What Kind of Security Measures Do We Take to Protect Your Information from Accidental Loss or Disclosure?

WireCare.com is committed to protecting your personal information. All information that you provide to us is stored on our secure servers. Further, the information you provide when making a purchase on WireCare.com is encrypted with SSL technology.

Changes to this Privacy Statement

WireCare.com may make changes to this Privacy Statement at any time, but we'll notify you of any substantive or material change (by way of email) and provide you with the opportunity to opt-out.

What Rights Do You Have To Your Data?

The General Data Protection Regulation

In accordance with GDPR statutes, residents of the EU have rights and ownership of their personal identifying data on WireCare.com, when it falls within the law. Any user that this regulation applies to may contact WireCare.com about the deletion or restriction of their personal individual data, as long as it does not compromise the legal standing of WireCare INC. or pose a harm to public safety. In addition, these users may also ask WireCare.com for a copy or for detailed information about the data we have on file related to them, as far as it falls under our control.

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Payments

Credit cards

 We accept All Major credit cards for purchases!You may use your company or personal Visa, MasterCard, Discover Card or American Express.

International Customers- We accept major credit cards from most countries. If you are placing an order of less than $1000 USD and the “ship to address” matches that on your credit card, then there should be no delays. Otherwise, for orders over $1000 USD we require the use of a wire transfer.

*Please Note: Orders will not be placed until payment is received

Online Transaction Security

You can be 100% confident in the security of any information you provide WireCare.com regarding your order. We never store any customer's credit card information on our servers. Your credit card information is simply passed through our system to our credit card processor via a Secure Socket Layer (SSL) using a 128-bit encryption technology algorithm. Our SSL is registered with Comodo, one of the most trusted names in secure transactions over the internet.

Product Availability

WireCare.com will not be responsible for any delays in delivery which result from any circumstances beyond its control, including without limitation, supplier lead-time changes, product unavailability, carrier delays, delays due to fire, severe weather conditions, failure of power, labor problems, acts of war, terrorism, general insurrection, acts of God or acts of any government or agency. Any quotes, lead-times and shipping dates provided by WireCare.com are estimates only and are subject to change. WireCare also reserves the right to use multiple suppliers to support any and all production demands!

Purchase Orders & Accounts

Download Our Credit Application (PDF-Please open it with Adobe Acrobat Reader)

WireCare.com accepts Purchase Orders from our approved, USA-based customers. Our account terms are Net 30 days. To obtain an account please send the following information*:

  1. Your Company's W-9 IRS Form
  2. Your Company's Dun & Bradstreet Number (D&B)
  3. 1 Bank and 3 Trade References
  4. Your Initial Purchase Order
*At our discretion, WireCare Inc. reserves the right to amend or waive any or all of these conditions at any time.


Please fax this information to our Accounting Department at (973)-300-9048. Our Accounting Dept. will process your application upon receipt. It can take up to 30 days for us to verify credit references, your bank reference, and process an application. If your bank requires a fee to obtain your credit verification, this fee will be added to your first order on Net 30 Terms. Once we have made the decision, we will contact you and let you know the status of your account. If you need an order expedited, please feel free to pay via one of our other payment options shown below.

Once your company has been approved for credit you will be able to fax or email us Purchase Orders. Please fax them to (973)-300-9048 or email them to info@wirecare.com.

**At this time we are unable to extend credit terms to our internationally based customers, however we do have other payment options available.

Alternative payment methods: major credit cards, check, money order, PayPal, or wire transfer.

Please feel free to give us a call at (973)300-9782 to speak with one of our Customer Care Consultants if you have any questions.

Wire Transfer

Please call or e-mail us for wire transfer information.

Sales Tax Information

  1. In most cases your product will be shipped directly to your from our warehouse in New Jersey
  2. We do not charge sales tax on our orders that ship to addresses located outside of the state of New Jersey.
  3. Orders shipped to customers in New Jersey will be charged applicable sales tax.
  4. International customers are responsible for any VAT or other tariffs. WireCare.com does not charge any VAT on international orders. Additionally, WireCare.com will not provide any "dummy invoices" to any international customer.
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Return Policy

If you have a defective item or if the wrong product was shipped to you please notify us immediately. We do our very best to insure the quality of the products we sell on WireCare. We have partnered with the top manufacturers and carry the best and most reliable brands in the industry.

Returns for quality reasons are taken very seriously and will be handled quickly. Contact us by phone at (973)300-9782 for a Return Material Authorization number, (RMA). Credit will not be issued for any returns without a RMA number.

If material has been ordered incorrectly we will do our very best to assist you.

However, all braided sleeving and heat shrink tubing orders for 25 feet or less will not be refunded.

Full spools of 25 feet and larger, and unused tools may be returned for credit. See chart for restocking fees:

Elapsed TimeRestocking Fee
Up to 30 days15%
31 - 90 days20%
90 days to 6 months25%
Over 6 months50%

*Returned items must be in their original packaging, in as-new condition, and must be accompanied by the original packing slip.

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Shipping with WireCare

Same Day Shipping Guarantee!
Orders Processed by 2:00 pm EST M-F Ship The SAME DAY!
In-stock items only, excluding holidays.

In stock items will ship in 24 to 48 hours. In most cases, however, if you place an order before 2:00pm ET and the requested item(s) are in stock, it will ship from our warehouse the same day. Whereas, if an item on your order needs to be drop-shipped from one of our suppliers, we’ll make sure that it ships out as quickly as possible! Please do not hesitate to call one of our Customer Care Consultants if you have any questions or require special shipping options

Any quotes, lead-times, or shipping dates provided by WireCare.com are estimates only and are subject to change!

Shipping Methods

Ups logoFedex logoUsps logo

We work with multiple carriers to offer you different shipping options. UPS is our preferred carrier, but you may also choose FedEx or US Mail (US only). Expedited shipping options are also available for rush deliveries.




UPS

  1. Estimated delivery time.
  2. A signature may be required upon delivery (at the discretion of the UPS delivery driver and depending on your location). Packages cannot be rerouted or picked up from UPS.
  3. Choosing UPS Next Day Air applies to weekday deliveries only! If you require the UPS Next Day Air Saturday delivery please call Customer Service.

FedEx

  1. A signature may be required upon delivery (depending on your location and at the discretion of the FedEx delivery driver). Packages cannot be rerouted or picked up from FedEx.

US Postal Service (US only)

  1. USPS orders are not guaranteed to ship the same day the order is placed!
  2. USPS can ship packages to PO Boxes. Packages cannot be rerouted or picked up.
  3. Delivery times vary by destination, and is not guaranteed.
  4. Tracking of packages have some limitations

Shipping Fees

All Shipping costs are automatically calculated in your shopping cart, and are based on the size and weight of your items, their destination, and which shipping method you choose. These shipping rates are quoted directly from our shipping calculators. We do everything we can to keep your shipping costs as low as possible. WireCare.com does not make a profit from shipping. Please feel free to contact us at (973)300-9782, and one our Customer Care Consultants will be happy to review your order with you.

International Shipping

 WireCare.com ships product all over the world via both UPS and FedEx. Please keep in mind that when you place an international order, you are responsible for all applicable duty and taxes.

If your order requires any special paperwork please email us at info@wirecare.com or contact us by phone at (973)300-9782. Also in the event that the product you have ordered is out of stock at the time the order was placed, you will be notified by email the estimated date that your order can ship complete.

Confirmation & Tracking

Confirmation e-mails are sent immediately after your package is shipped, complete with estimated delivery date and tracking information (trackable shipping methods only). First Class, Priority and Express Mail have delivery confirmation.

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Promotional Code & Free Shipping Disclaimer

All WireCare.com promotional and Free Shipping codes are subject to the following rules and restrictions:

  1. Free Shipping codes apply to domestic orders only.
  2. Promotions excludes some products including but not limited to: Cable Ramps and drop shipped products.
  3. Wirecare.comdoes not guarantee the validity of shipping or promotional codes provided by other parties.
  4. All Wirecare.com Shipping and Promotional codes expire. Please contact a representative with any questions regarding your promotional code.

Heatshrink Printing Disclaimer

Please be aware that Heatshrink Printing orders will be processed in the order in which they are recieved. Most of these orders require at least 3 to 5 days in production before shipping. However, we will do our best to get orders out as quickly as possible.


Note: Selecting a faster shipping method does not speed up the production time - just the shipping time.

By placing your Heatshrink Printing order, you are giving implied consent for WireCare to use samples of your designs for promotional purposes. If you wish to opt out your heatshrink designs for these uses, please let us know via phone at (973)300-9782 or via email at info@Wirecare.com.

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